I am committed to ensuring that your privacy is protected. Should I ask you to provide certain information by which you can be identified when using my services, then you can be assured that it will only be used in accordance with this privacy statement
I may change this policy from time to time and I suggest that you regularly check this page to ensure that you continue to be comfortable with the measures that I am taking to protect your privacy
This policy is effective from 16th May 2018 and was most recently reviewed in September 2023
By visiting www.katedunncounselling.co.uk (the site) you are accepting and consenting to the practices described in this policy
For the purpose of the Data Protection Act 1998 (the Act), the registered data controller for the site is Katerina Dunn
What personal information do I collect via this website?
I may collect and use the following information:
- Your name and contact information (including email address and phone number) and any other contact details you provide to me when you submit a request or enquiry via this website
- Information you provide if you report a problem with this website
What will I do with your personal information?
I will use your personal information to reply to any correspondence you have sent me, to help monitor and improve my services or to provide services you have requested (such as face-to-face counselling, Instant Messaging (IM) counselling, email counselling, telephone counselling or other more general referral or self-help information)
By using this website and submitting your information to me, you agree to me using your personal information in accordance with these terms and conditions
I will not use your personal information for any other purposes
Should any reason arise where I might wish to use your personal information other than for the reasons stated above, I will contact you to ask your consent before doing so
How do I protect your personal information?
I make every effort to ensure that your personal information is held securely and to safeguard against unauthorised access to this information
Unfortunately no data transmission over the Internet can be guaranteed to be 100% secure
I strive to protect your personal information after I have received it, however you acknowledge that the privacy of your communications and personal information can never be completely guaranteed when it is being transmitted
How long will I keep your personal data?
I will retain your personal data for as long as is necessary for the required service to be provided to you
If we agree to engage in counselling of any kind, all data will be retained for three years after the ending of the counselling
Your contact details and dates of appointments only will be kept for six years
All retained personal data is subject to the controls of my data protection policy and will be securely disposed of when the nominated time has passed.
Can you request to see what information I hold on you?
You may make a written request, using the contact details provided following your initial contact or via the contact form on this website, to see your records at any time, to correct any incorrect data or to request that your data is transferred to another practitioner
Can you withdraw your consent for information to be kept?
You may withdraw your consent for information to be kept by making a written statement to this effect, using the contact details provided following initial contact or using the contact form on this website
You can request that I change any information that I hold about you that is incorrect
If you wish to complain about how I handle your data, in the first instance please contact me, Katerina Dunn, the Data Controller at Kate Dunn Counselling
If your complaint is not resolved to your satisfaction you can contact the Information Commissioners Office ICO or by telephoning 0303 123 1113